Shipping

1. Is there any shipping fees?
   We hate when websites ask us to pay shipping charges & what we hate, we don’t do! Hence, we don’t charge you anything for shipping in India ?
2. When is my order shipped?
   
   • Normal/Free shipping – The Order will be shipped within 3-6 days with normal/free shipping
   • Fast Shipping – Based on the delivery date that you have selected, we ship the item in such a way that it is delivered mostly on your desired date of delivery.
3. Which courier company do you use for shipping?
   We have partnered with reputed courier companies like  Bluedart, Xpressbees, Delhivery, Ecom Skyking, DTDC and more for delivery. Depending on your location, transit time and weight of the product one of these will be used.
4. How do I track the status of my orders?
   Once your order is shipped, we will share the tracking id and courier company name in your My Orders section. You can track your order by clicking on the link provided. However, if the tracking is not yet updated on the website within 3-6 days, then you can whatsapp on 9034583483 or 7988319679 to request the status
5. Is the order delivered on the exact day requested?
   In case you have opted for next-day delivery which is available at certain pincodes in India, your order will be delivered on the exact desired date. In the rare scenario (<2% cases), We are proud of our next-day shipping and never ever has any parcel been delayed by more than 1 day in such cases and that also happens in less than 2 orders out of every 100 orders that we ship. So, rest assured, you should receive it right on time ?

   Orders under normal shipping are sent via courier companies like Delhivery and Xpressbees Skyking etc. In case of those shipments, the performance is slightly different and deliveries would happen on the exact desired date 90% of the time. In ~7% of the cases, delivery can happen slightly before the requested date as well.

   And although rare, but in about ~3% of the cases, there might be unforeseen delays due to operational challenges. Please bear with us in such situations. Our team would try its best to deliver on time, but certain situations like operational issues, local festivals, natural disturbances etc. are beyond the control of our courier partners or us and hence, a slight delay may happen in about 3% of the cases. No refunds can be provided in such situations.

6. My parcel is marked as delivered, but it hasn’t been received. What can I do?
   This is an extremely rare scenario (<1 in about 500 orders), but we understand that it can happen due to a mistake by the delivery executive. In such cases, please do check with the security guard/office or any similar place where the executive may have kept the parcel. If not, please reach out to us within 48 hours of the parcel being marked as delivered by the courier company. Courier companies don’t accept such requests after 2 days and hence, we won’t be able to get a complaint raised with them after 2 days.
7. Do you provide international shipping?
   No, international shipping is not available.

Returns & Refund

1. In what case is my product eligible for Return/ Replacement?
   – In case you receive a broken/damaged product only if u provided full opening video of the parcel. For Reference of opening video, click here – How to open your parcel Received by Us.
   – In case you receive wrong product
2. How do I return the product I receive?
   We take pride in the quality of items we ship. So, we really believe your loved one will absolutely love our product.
   All our gift items are carefully packed in order to prevent any kind of damage. In the unlikely event a gift is received in broken/damaged condition, we can provide you with a replacement. All replacement requests are to be made within 3 days of delivery of the product. In case you receive a broken/damaged product Please make full opening video of the parcel. For Reference of opening video, click here – How to open your parcel Received by Us. You can place the replacement request by sending us a mail at handmadefeelings9090@gmail.com or you can also send us a Whatsapp message on  +91 9034583483 or +91 7988319679. Please note, no refunds will be made in any case. We will happily replace your gift if there’s any issue of damage.
3. Is refund provided in case of delayed delivery?
   Please refer to Question number 5 above.
4. My order wasn’t delivered and is sent back. What will happen now?
   This is extremely rare ( < 1 in 500 orders) and only happens if the recipient and sender both are unavailable for us to get the delivery done. In such cases, we have two options:
   a) Ship the parcel again once we get it back: In that case, two way shipping charges will be applicable.
   b) Refund: We can process refund after deducting shipping charges and cost of any items that were personalized or can’t be reused.
   
   Cancellations
   – No cancellations are available for Personalized Gifts in any case. 
   – No Cancellations on Non-Personalized Gifts can be done once the gift has been dispatched/packed.
   – If cancellation is possible after taking into account the above two conditions, the same will be done after deducting 2% payment gateway charges. Unfortunately, that is a charge we bear irrespective of whether the order is cancelled or completed and hence, refund can be processed after deducting the same.

Missing Items

This is an extremely rare scenario (<1 in about 500 orders), but we understand that it may happen while packing. In such cases, we will ship the missing items again through normal courier only.

Need help?

Contact us at handmadefeelings9090@gmail.com for questions related to refunds and returns.